Then It Begins!
This past Saturday we began the preparation phase of our kids wing redo. I am very very, excited. God has big things in store. After about a year and a half of planning and research we finally started knocking stuff over.
This past Saturday we began the preparation phase of our kids wing redo. I am very very, excited. God has big things in store. After about a year and a half of planning and research we finally started knocking stuff over.
[youtube=http://www.youtube.com/watch?v=JzqumbhfxRo&feature=related]
YouTube Friday: Appearances (Things aren't always what they seem) Read More »
I used to live in the northwest. Nordstrom’s was HUGE. In all my years in Portland, I never heard anything but positive things about them. What makes it even more amazing is Portland has quite an eclectic crowd. Many are very anti big business. What makes a company get so much positive buzz? They will
Customer Service Chapter 5: Nordstrom's (Do you go the extra mile?) Read More »
I know, I know friends don’t let friends drink Starbucks. I worked at Starbucks for a year when I was in College. I loved it. I love coffee so it was a natural fit. I would also like to add they were a fantastic company to work for. I know that many try to throw
Customer Service Chapter 4: Starbucks (Are you creating an environment?) Read More »
Are you authentic? I think authenticity is one of the most important qualities of a leader. What does it mean to be authentic? 1. Care more about those you lead than your own image 2. Have a realistic view of your actual values 3. No matter your size always be willing to leave the 99
You Tube Friday: Customer Service Chapter 3: Neiman Marcus (Are you authentic?) Read More »
Today I want to talk about the need for “right” information. I am not a super handy man. I can get by but that is another post for another day. Being a home owner forces you to visit Lowes from time to time. Lowes is a large store with lots of stuff, lots of people
Customer Service Chapter 2: Lowes' (Do you have a lot of stuff and no experts?) Read More »
Do the values of your church permeate your organization? Tiffany’s is know for a few things. 1. Breakfast (just kidding) 2. Blue Boxes 3. Fantastic Customer Service This Christmas I bought my wife a ring Tiffany’s for Christmas this year, here is what happened. 1. They guaranteed christmas delivery. It came three days late 2.
Customer Service Chapter 1: Tiffany's (Do your values translate to a personal level?) Read More »
Let me start this series by stating the obvious. We in the church world are not about the bottom line. We are about changed lives. So in the next few days when I refer to customer service I am not talking about selling something I am referring to creating an environment that is conducive to
Customer Service: Forward Read More »
Another thing that God has been speaking to me during our churches fast has been the importance of relationship. We are all very aware of the God size hole that Sarte refers to. I believe that God also put within us another hole a man size hole. Very often we are good at one the
One of the major things that God has been speaking to me during our time of prayer and fasting is trust. Can I trust Him no matter what? Trust comes through relationship. I recently turned 33 on my birthday I received the greatest gift I could ever ask for. My wife asked my son why