Customer Service Chapter 3: Neiman Marcus (Are you authentic?)

Are you authentic? I think authenticity is one of the most important qualities of a leader.

What does it mean to be authentic?

1. Care more about those you lead than your own image

2. Have a realistic view of your actual values

3. No matter your size always be willing to leave the 99 for the 1.

4. Reinventing yourself needs to start with values transformation not clever marketing. (Neiman Marcus is a perfect example of this.) Great commercial to bad it reeks of in-authenticity.

Katya has a great post about this. Check it out.


2 thoughts on “Customer Service Chapter 3: Neiman Marcus (Are you authentic?)”

  1. Good post and thoughts.

    I think that I am going to use this same video for a direction in my own blog later today toward some thoughts I have been having concerning~ Different or Better?

    Great picture as well above of the family.

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