Gina posted this amazing post on her new site www.ginamcclain.com. I loved it, why because it was short and pithy. You need to check it out.
Here is a quick quote from her post.
Policy may determine whether a customer is contacted. A culture of caring makes the contact unique.
This idea is massive. We will never change our environments in kids ministry with a policy manual alone. You need to transform your kids church culture and in doing so you will create life changing environments for kids.